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You are not obligated in any way to buy or sign anything, even if you previously received a free
breakfast, gift, lodging, etc. by the Time-Share personnel.
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You may cancel the contract at any time WITHIN THE FIRST FIVE WORKING DAYS after the date signed,
without compromise to any of the parts. If you gave a deposit, the company must return it in a maximum of 15 days after
the cancellation.
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In the event of any type of irregularity during the selling session, you may file a complaint with
the "State UnderCommissioner for Time-Share Control" at the Office of the State Tourist Bureau, Galo #3,
Centro (Downtown near Plaza Kioto), Zihuatanejo, Tel. (755) 544-8361 y 544-8350). If the complaint is out of their
jurisdiction and/or faculties, or it may require additional legal actions, they will refer you to PROFECO.
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You may also file a complaint with PROFECO (Federal Bureau for the Protection of the Consumers) at
their local office located in Ave. Morelos & Vicente Guerrero, Centro (Downtown), Zihuatanejo.
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| If you have any doubts or if you will like to find out all the rights and
obligations for both parts, we recommend to contact above authorities during regular business hours. Knowing our Laws and
your Rights may prevent unpleasant surprises.
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| You may file a complaint with the authorities if a Time-Share Promoter (OPC)
bothers you in any way in the public areas of our destination (State and Local authorities will receive your complaint)
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| To file a complaint with PROFECO via internet
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quejas@profeco.gob.mx For residents of Mexico.
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extranjeros@profeco.gob.mx For non residents of Mexico (E-mail can be send in English)
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www.profeco.gob.mx Website.
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If you'll like to read the
advice given by "Mexico TimeShare Fraud Info" personal point of view
(new window will open) |
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